Change your email or password and delete your account

In short: open My Profile. Email is under Profile, password under Security. To delete your account, use Delete account under Profile: access ends right away and you have 30 days to change your mind through support.

Change your email

1. Open My Profile and stay on Profile.
2. In the E-mail section, tap Change.
3. Type the New e-mail and tap Send code.
4. Open the new email's inbox, copy the 6-digit code and tap Confirm.

The email won't change if it's already used by another account. Temporary email addresses aren't accepted.

Change your password

1. Open My Profile, then Security.
2. Tap Change password.
3. Type your current password and the new password twice.

The new password needs at least 8 characters.

Signed up with Google or Apple and never set a password? Under Security, use Set password.

Forgot your password

On the sign-in screen, tap Forgot password? and follow the steps to Reset password.

Make your account safer

Under Security:

• Two-factor authentication: a code arrives by email at every sign-in. To turn it on, the account needs a password.
• Authenticator apps: the sign-in code comes from an app on your phone, without depending on email.
• Passkeys: sign in with your fingerprint, face or device PIN, with no password.

Under Sessions, you see where your account is signed in. Don't recognize something? Sign that session out, or use Sign out the others.

Download your data

Under Profile, in the Your data section, use Download my data. The file includes your sign-up details, sign-ins, connected accounts and workspaces.

Delete your account

1. Open My Profile and stay on Profile.
2. In the Your data section, tap Delete account.
3. Type your email to confirm. If the account has a password, type it too.
4. Tap Delete permanently.

What happens:

• Access ends right away.
• For 30 days, you can change your mind through support.
• After that, your personal data is erased for good.
• The connected accounts in your personal workspace are disconnected. Team workspaces keep theirs.

Access logs are kept for 6 months, and invoices for the period tax law requires. Both are legal obligations with no commercial use.

Subscribed through the App Store or Google Play? Deleting your account doesn't cancel that subscription. Cancel it in the store first, or the charges continue.

If you subscribe on the website, first see how to cancel your subscription.