How credits work

Credits are what CutPro spends to process video. The base rule is simple:

1 credit = 1 minute of video, always rounded up. A 12min30 section costs 13 credits.

What gets counted

You're charged for the length of the section you sent to be clipped, not the whole file. Upload a 4-hour stream but select only 40 minutes, and you pay for 40 minutes.

That's why trimming before you submit is the most direct way to spend less.

Beyond clipping, two optional extras use credits:

What	Cost
Clipping	1 credit per minute
Subtitle translation	+0.8 credit per minute
Standalone transcription	1 credit per minute
Speaker identification (in the transcript)	+0.5 credit per minute

Rendering and exporting cost nothing. You pay at clipping; after that you can re-render the same clip as many times as you want with no new charge.

The balance belongs to the workspace

Credits belong to the workspace, not to you personally. If you work with a team, everyone in that workspace draws from the same balance — and your personal workspace balance is separate from the team workspace balance.

Expiry

Plan credits expire, and the window changes with the plan — on the annual plan the whole year's package arrives at once and lasts 365 days. Each batch is stamped with its deadline the moment it lands, and that doesn't change afterwards.

Credits bought separately never expire. And spending always starts with whatever expires first: CutPro burns plan credits before it touches the extra ones, so you don't lose balance to expiry.

Your current balance and the expiry date of each batch are visible in the credits area of the studio.

When credits come back

Refunds are automatic and in full when the problem was ours:

• the clipping job never even started (failure dispatching the work);
• the video was processed but no clips were generated;
• the clipping job failed partway through.

The translation extra also comes back when no translated file was produced, and so does the transcription cost when there was no speech in the audio.

There's no refund when the job worked fine and you simply didn't like the cuts: running it again is a new job and spends credits again.

When credits are taken back

There's a reverse path too, and it catches people off guard: if a payment is refunded or charged back, the matching credits are removed in the same proportion. The balance never goes negative — the system takes back only as far as there's balance.

Changing plans with a proportional money refund also removes credits in the same proportion.

Running out

With no credits, new clipping jobs don't start. In live monitoring this shows up explicitly: monitoring is paused, telling you how many credits you're short for the next batch.

To top up without touching your subscription, see buying extra credits.