How can we help?
Short, direct guides on using CutPro — from generating your first clip to publishing on autopilot.
Most looked up
The questions support gets the most.
Your first clip, step by step
From pasted link to a clip ready to publish, without skipping a stage — and knowing what to expect at each one.
How credits work
1 credit = 1 minute of video, rounded up. What counts is the section you chose to clip, not the size of the file.
What changes between the plans
What changes from one plan to the next beyond credits: watermark, 4K, connected accounts, live clips and how long your clips are kept.
My render failed or is taking too long
Rendering is a queue: the wait depends on the clip and on how many people are exporting. A failure doesn't charge credits again — and most have an identifiable cause.
Connecting your social accounts
Connecting authorizes CutPro to publish for you. Not every network on the list publishes today — some are only open for connecting.
Payment problems: declined cards and PIX
What to do when your card is declined, when a PIX doesn't confirm, and what happens to your access while the charge isn't going through.
Browse by topic
Getting started
The essentials to go from zero to your first clip.
4 articlesClipping and editing
Submitting video, applying templates and subtitles, editing the clip and downloading the result.
5 articlesPublishing
Connect social accounts, schedule posts and publish straight from CutPro.
4 articlesLive streams and championships
Clipping broadcasts in real time and taking part in clip championships.
3 articlesAccount, billing and payments
Plans, declined payments, changing plan, cancelling and one-off credits.
4 articlesReferrals and affiliates
How to earn commission referring Cut.pro and how to withdraw what you've earned.
1 articleTake CutPro with you
Clip, edit and publish from your phone. Available for iPhone and Android.
Didn't find what you needed?
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Are you a developer?
API reference, authentication and webhooks live in the technical documentation.