Account, billing and payments

Plans, declined payments, changing plan, cancelling and one-off credits.

4 articles

Payment problems: declined cards and PIX
What to do when your card is declined, when a PIX doesn't confirm, and what happens to your access while the charge isn't going through.
Changing your plan: upgrades and downgrades
An upgrade takes effect immediately and charges the prorated difference. A downgrade only kicks in at the end of the cycle you already paid for.
Canceling or pausing your subscription
Canceling doesn't cut your access off right away: you keep the plan until the end of the period you already paid for. And there's an option to pause before canceling for good.
Buying extra credits
For the month that ran tight, without touching your subscription. Extra credits never expire and are spent after your plan credits.

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